House Rules
Preamble
The present internal regulations are displayed at each entrance of the Hotel. A paper or digital copy (Flashcode© consultation) is available at the reception. Any person entering the Hotel premises is therefore deemed to have read and accepted these provisions
The Domaine du Mas de Pierre is a private establishment open to the public, providing luxury hotel and SPA / thalassotherapy services.
For the purpose of these regulations, the following terms are defined:
• “Hotel”: the entity responsible for the premises and providing services, as well as its representatives (notably its staff).
• “Premises”: all areas comprising the hotel: premises, rooms, common areas, staff-only areas.
• “Common areas”: all areas accessible to any visitor, which notably includes the reception, shop, spa, elevators, staircases, access corridors, restaurant, bar, and terrace.
• “Visitor”: any person (passerby, hotel service provider, client, staff…) entering the premises.
• “Client”: any person who has purchased a service from the hotel and is welcomed as such on the premises.
General Organization
The premises are open and freely accessible 24/7.
The Hotel may, at any time, require visitors to comply with certain specific measures (restricted access, wearing of masks, etc.) for security or health reasons, even in the absence of specific legislation imposing these measures.
Visitors must respect the premises and their equipment (furniture, decorative elements, etc.), and report any reprehensible act to the hotel (degradation, vandalism, indecency, offense against good morals, etc.).
The use of the premises must be carried out in a way that preserves their tranquility and does not disturb public order or good morals, which implies compliance with regulations and excludes any agitated or shocking behavior. In particular, it is forbidden:
• To smoke or vape,
• To adopt indecent attire,
• To possess, use or consume illegal or dangerous products,
• To violate the rules of use indicated by displayed pictograms, particularly regarding elevators,
• To dispose of waste outside of trash bins,
• To demonstrate, run, dance, sing, make a commotion, throw or drop objects, display banners, make inscriptions, play games or engage in sports or religious activities,
• To clutter the premises by storing anything (bicycle, package, suitcase or other items). Any suspicious object (abandoned, chained to furniture or of dubious origin) may, for security reasons, be placed under sequestration, or even damaged or destroyed, exclusively at the expense, risk, and peril of its depositor,
• To adopt disrespectful, inappropriate or indecent behavior towards the staff or service providers of the Domaine du Mas de Pierre.
In general, any restoration or repair will be charged to offenders whose behavior has led to degradations.
Any person contravening the provisions of these regulations may be asked to leave the Premises, without being able to claim any kind of damage.
Objects found by the staff of the Domaine du Mas de Pierre will, if their dimensions allow, be secured in a safe for a period of three (3) years in accordance with the law.
These objects will be returned upon the first request of the Visitor, with the Domaine du Mas de Pierre reserving the right to require any document necessary to confirm ownership of the object or guarantee its return to its owner (invoice, identity document of the person authorized to retrieve the object, etc.).
If applicable, the costs and risks of shipping will be entirely borne by the visitor.
Common Areas
Visitors circulating in the Common areas are required to adopt reasonable behavior (not using phones on speakerphone, not running, refraining from shouting, not instigating or participating in a brawl or disturbance of any kind) and proper attire: it is notably forbidden to circulate shirtless, and when bathrobes are allowed, they must be worn with a swimsuit or underwear.
Subject to the prohibitions set forth below, animals on leashes are accepted, although the Hotel reserves the right to refuse access to a Visitor accompanied by an animal that is clearly likely to disturb the tranquility of the Premises, or to be dangerous and unmuzzled.
Visitors welcomed to the Premises for professional reasons (especially service providers) are obliged to maintain a discreet attitude so as not to disturb the tranquility of the Premises and Clients.
It is strictly forbidden for any unauthorized Visitor to access parts of the Premises reserved for staff (parking, closed doors or those bearing the sign “staff only”, etc.).
The Restaurant – La Table De Pierre
The restaurant is open to Visitors from 7:00 AM to 10:30 AM for breakfast and from 7:00 PM to 10:30 PM for dinner service (Tuesday to Saturday).
La Table de Pierre does not provide any lunch service.
Wearing a bathrobe is only allowed for breakfast.
In accordance with consumer protection laws, restaurant staff may refuse to serve, particularly alcohol, to any Visitor for a legitimate reason (example: obvious state of intoxication).
Le Bistrot Dolce Provenza
The restaurant is open to Visitors from 12:00 PM to 2:30 PM for lunch and from 7:00 PM to 9:30 PM, every day.
In accordance with consumer protection laws, bar staff may refuse to serve, particularly alcohol, to any Visitor for a legitimate reason (example: obvious state of intoxication).
The Bar
The Bar is open to Visitors from 10:00 AM to midnight.
In accordance with consumer protection laws, bar staff may refuse to serve, particularly alcohol, to any visitor for a legitimate reason (example: obvious state of intoxication).
THE SPA, Swimming Pool, Fitness Center and Kids Club
This internal regulation is applicable within these areas, which are governed by specific internal regulations.
In case of contradiction between these regulations and the specific internal regulation, the latter shall prevail.
Elevators
Users of elevators are required to respect the maximum capacities indicated by the devices in terms of weight. They also commit to reasonable behavior (priority to people who cannot use the stairs, no jumping…).
They are prohibited from committing any kind of damage.
Any restoration or repair will be charged to offenders whose behavior has caused damage.
Toilets
Toilets and sanitary facilities are available to Visitors at all hours.
All Visitors using the toilets are required to leave them clean. They are prohibited from committing any damage or adopting indecent or obscene behavior.
Any restoration or repairs will be charged to offenders whose behavior has caused damage.
Outdoor Areas
It is forbidden to circulate in outdoor areas outside the designated walking paths, and in particular to enter flower beds and green spaces.
Any damage caused by a Visitor – or by a person or object under their care – to any of these areas or to any of the works of art displayed in the Domain may result in their immediate expulsion, without any right to claim compensation.
The Hotel also reserves the right to pursue compensation for any damage caused.
Video Surveillance
All Common Areas are under video surveillance for the security of people and property. Cameras are positioned to film each access point of the Hotel.
In accordance with regulations, signs providing a first level of information on the subject are placed at each entrance to the domain.
Images are kept for 15 days and are accessible to authorized hotel staff, the surveillance service provider’s staff, as well as to judicial police officers in case of an incident.
Video surveillance constitutes personal data processing. The purpose of this processing is to ensure the security of property and people within the Premises.
As such, it is based on the legal basis of legitimate interest, in accordance with Article 6.1.f of the General Data Protection Regulation.
Given the intended purpose and the positioning of the cameras, the processing concerns any Visitor to the Hotel.
In the event of an incident related to the security of persons and property, video surveillance images may be extracted from the system. They are then stored on another medium for the duration of the procedures related to this incident and accessible only to authorized persons in this context.
You can access the data concerning you or request its deletion. You also have the right to object, rectify, and limit the processing of your data (see cnil.fr for more information on your rights).
To exercise these rights or for any questions about the processing of your data in this system, you can:
• Consult the Hotel’s privacy policy (at the reception or at the link https://www.lemasdepierre.com/politique-de-confidentialite/),
• Address the hotel reception,
• By email to [email protected]
• By mail to the postal address 2320 Route des Serres, 06570 Saint-Paul-de-Vence,
If you believe, after contacting us, that your rights are not being respected, you can file a complaint with the CNIL.
Rooms
The rooms are made available to Clients for hotel services.
Animals are tolerated under the supervision of their owners, who commit to informing the staff (particularly to avoid any escape or attack by the animal) and to compensate Le Domaine du Mas de Pierre or any third party for any damage caused by their animal.
All rooms are completely non-smoking.
Any degradation of the room, particularly smoke odor or damage caused by an animal, will be charged to the Client.
Room service is available. Details of extra services
– Bathrobe,
– Bluetooth speaker,
– Digital tablet,
– Bedspread,
– Cushions,
– Bath products.
Valuables worth more than 600 € must be placed in the safe provided in the room. Otherwise, and in case of proven theft of said objects, the hotel’s liability will be limited to this amount.
Clients are required to adopt a decent attitude and attire when interacting with staff at all times and places, even within their room (receiving room service, housekeeping visits, etc.).
