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General Terms and Conditions of Sales and Services

The Domaine du Mas de Pierre

These General Terms and Conditions of Service apply to all services provided by Domaine du Mas de Pierre within the framework of a contractual relationship between SNC Mas de Pierre, hereinafter referred to as “the Professional,” and the Customer, hereinafter referred to as “the Consumer.” These two terms (“Professional” and “Consumer”) are defined as set forth in the introductory article of the Consumer Code.

These terms and conditions and their appendices may include the following documents:
• supplementary documents to which they refer via hyperlinks (e.g., rate schedules),
• Rules and regulations and safety guidelines that may apply during the provision of the service (e.g., pool rules),
• any quotation.
These documents constitute the Contract entered into by the Customer with Domaine du Mas de Pierre, regardless of the method of reservation (directly, by phone or email, or via a platform or service provider).

All rates in these GTC are inclusive of all taxes (except tourist tax) and service (where applicable).

When the Customer makes a reservation at Domaine du Mas de Pierre, the Customer enters into a contract with the general partnership (SNC) Le Mas de Pierre, whose registered office is located at 2431 Route de Cagnes (06140 VENCE). The company is registered with the RCS under SIREN number 450 228 317, and its intra-Community VAT number is FR 24 450 228 317.
The services provided by Domaine du Mas de Pierre will be performed at or from its facility located at 2320 Route des Serres, 06570 Saint-Paul-de-Vence.

By derogation from Article L214-1 of the Consumer Code, it is specified that all sums paid in advance by the Client will constitute down payments and not deposits. The moment of this payment will correspond to the moment of the conclusion of the contract.

Except for the sale of gift cards, the Client is reminded that due to the nature of the services offered, and in application of Article L221-28 12° of the Consumer Code, they are not able to exercise their right of withdrawal for any of the services offered below.

The Domaine du Mas de Pierre primarily offers three types of services:
• Luxury accommodations (rated 5*****), with options ranging from Superior rooms to suites and apartments, as well as reception services and seminar room rentals.
• A high-end spa, offering the following services: spa, hot tub, steam room, massage, sauna, snow cave, relaxation lounge, and herbal tea room…
• Dining options, with up to four distinct offerings depending on the time of year:
– the Dolce Provenza bistro, serving regional cuisine.
– the fine-dining restaurant La Table de Pierre.
– The Bar.
– Le Bar Paillote (open seasonally)

To contact the Domaine du Mas de Pierre with any questions, please email:
• or call +33 (0)4.93.59.10
• by email at [email protected]
• by mail, to the service address listed above.

The Customer may make a reservation for lodging at Domaine du Mas de Pierre by email or phone, using the contact information provided above.
The Customer may also make a reservation through a platform or a “reseller” offering services from Domaine du Mas de Pierre.

Check-in begins at 4:00 p.m., and check-out is by 11:00 a.m. In the event of an early or late check-in, or a late check-out, the Guest must notify the front desk as soon as possible. The staff will do their best to accommodate such requests, though this does not constitute an obligation on the part of Domaine du Mas de Pierre.
Any late check-out may result in the charge for an additional night.
In the event of early departure, 100% of the remaining reserved stay will be charged.
All reservation confirmations are subject to the Mas de Pierre receiving a deposit. The deposit amount is calculated as follows:
• 1 night’s stay for any stay outside the high season.
• 100% of the total cost of the stay during high season (from mid-May to mid-September; dates are set each year).

The Client is informed that a pre-authorization of €100 will be required on their payment method, to allow for the charging of any extras that may be consumed during their stay. If applicable, the remaining balance must be paid at the latest at reception, at the time of check-out.

All cancellations must be made in writing by the customer. Domaine du Mas de Pierre will refund any deposits paid only if the following deadlines are met:
• At least 7 days before the arrival date for high-season stays (from mid-May to mid-September; dates are set each year).
• At least 48 hours before the arrival date for the rest of the year.

For any cancellation not covered by these cases, or in the event of a no-show, the deposit will not be refunded, and Mas de Pierre further reserves the right to seek compensation for any damages incurred.
In the event of early departure, 100% of the remaining reserved stay will be charged.

Room rates are per night and do not include breakfast.
However, the following are included: Wi-Fi, access to the spa, pool, lagoon, fitness center, multisport court, and a tablet provided in the room…

They are subject to fluctuation, particularly depending on the hotel’s occupancy rate, size, equipment, or room location. They are as follows, by room category:
• Between €195 and €1,000
• Deluxe: from €244 to €1,250
• Junior Suite from €312 to €1,700
• Suites ranging from €459 to €2,600
• Fleurs Junior Suite: from €342 to €1,900
• Fleurs Suite: from €488 to €2,800
• Prestige Deluxe: from €293 to €1,500
• Prestige Junior Suite: from €410 to €2,400
• Prestige Suite from €546 to €3,050
• Prestige Suite with whirlpool tub: from €585 to €3,250
• Apartments ranging from €439 to €2,250
• Prestige Apartment: €839 to €6,300
• Extra bed: €125 per night during peak season, €95 the rest of the year
These rates are for reference only; the rate shown at the time of booking applies.
In addition, there will be a tourist tax (based on 2025 rates) of €4.69 per person (adult) per day (ages 18 and older).

Pricing for the main services offered as add-ons to room reservations:
• SPA access from 4:00 p.m. on the day of arrival until 11:00 a.m. on the day of departure, including the pools, lagoon, steam room, sauna, hot tub, and fitness center: complimentary.
• Extra bed: €125 per night during high season, €95 the rest of the year
Since this service may not be available on short notice, the Guest is required to inform Domaine du Mas de Pierre of their request for this extra bed no later than at the time of booking.
Otherwise, the Domaine du Mas de Pierre cannot be held responsible for any negative consequences resulting from this (cancellation, damages, etc.).
• Pet: 50 € per night.
• Transportation service to the airport or the city: see the rate schedule at
(Airport Transfer).
• Private underground parking: €25 per night.
• Electric car charging stations: €40 per charge.
• Electric bike rental: €70 per day or €50 per half-day (€500 deposit by check).
• Room Service: See the price list at
(Room service).
Breakfast: €5 delivery fee.
Other Room Service: €10 delivery fee.
• On “Les dimanches de Pierre” Sundays: €60 per adult and €30 per child 12 and under (excluding drinks).
• Kids Club, available by reservation only and during French school breaks only. Details:
– Hours: 10:00 a.m. to 5:30 p.m. (Sunday through Thursday)
: 10:00 a.m. to 9:00 p.m. (on Friday and Saturday)
– Price: €17 per hour (snack included); please note that lunch will be served at Dolce Provenza at the price of a children’s menu (€32).
• Laundry service: Please refer to the price list available in your room.

The guest is hereby informed that, in the event that he or she fails to pay for hotel accommodations, Domaine du Mas de Pierre may—at its sole discretion— exercise its right of retention over all of the guest’s property, in accordance with Articles 1948, 1951, and 1952 of the Civil Code.
This right of retention will remain in effect until all amounts due have been paid in full.

All treatments are designed for leisure, wellness, and relaxation. They are non-therapeutic and non-medical.
All treatments are open to both men and women and can be enjoyed as a couple or in a group. The duration listed for each treatment corresponds to the actual duration of the treatment.

Customers can book a service at the Domaine du Mas de Pierre spa directly through the following channels:
• By email at [email protected]
• By phone at +33 (0)4 93.59.00.37
They may also book through the service provider Thalasseo.

Schedules :
• SPA treatments from: 9am to 7pm all year round and 9am to 8pm in July/August
• Access to spa and wellness facilities (spa pool, hammam, saunas, whirlpool, snow cave): 9am to 8pm
• Fitness room access: 7 a.m. to 10 p.m.

You must arrive at the spa 20 minutes before your scheduled treatment time to complete a pre-treatment questionnaire and enjoy the welcome ritual. Any delay will result in a corresponding reduction in your treatment time.
A credit card authorization will be required at the time of booking.

A bag containing a bathrobe, a pair of flip-flops, and a towel, among other items, will be provided. This bag and its contents must be returned at the end of your treatment.
Any cancellation or rescheduling of a treatment must be made at least 24 business hours before the start of the treatment, by email at [email protected] or by phone at +33 (0)4 93.59.00.37.
Any no-show or cancellation made after this deadline will result in the full amount of the treatment being charged (using the credit card number provided at the time of booking).
In the case of a subscription or a Gift Invitation, the cost of the treatment will be deducted from the subscription or Gift Invitation balance.

The rates for spa treatments and spa stays are listed in the Spa Guide.

Certain services may be incompatible with the Client’s specific health condition and/or may require adjustments.
A health questionnaire is provided to the Client upon arrival at the spa. The Client is expressly informed that, if he or she refuses to complete said questionnaire, the treatment will be performed without any adjustments.

Le Domaine du Mas de Pierre is bound by an obligation of means regarding safety and advice. However, it cannot be held responsible for repairing any damage resulting from the provision of treatments without adaptation or despite a contraindication, if this damage is due to a lack of information or incorrect information regarding the Client’s state of health.

Access to the spa and fitness facilities is also available through membership plans, as described below.
No membership plan (whether monthly or annual) is refundable once purchased.

“Solo Getaway” Package
: 10 treatments + 10 spa visits to be used during treatments.
No time limit
Price: 1,650 €

Escape for Two subscription
Package of 20 treatments + 20 SPA accesses to be used during treatments.
No time limit
Price: €2990 in total for two people

Solo Wellness Membership
Unlimited access to the SPA and fitness room from Monday to Friday, 10% off accommodation and the Dolce Provenza bistro, 10% discount on coaching and treatments at the SPA, 1 coaching session.
Monthly fee: €290
Annual fee: €2700

Wellness duo subscription
Unlimited access to the SPA and fitness room from Monday to Friday, 10% off accommodation and the Dolce Provenza bistro, 10% discount on coaching and treatments at the SPA, 1 coaching session.
Monthly price: €490 in total for two people
Annual fee: €5000 in total for two people

Volupté Solo Membership
: Unlimited access to the spa and fitness center all week long, 10% off accommodations and the Dolce Provenza bistro, 15% off coaching sessions and spa treatments, and 1 coaching session.
Monthly rate: 450 €
Annual rate: 4,300 €

Volupté Duo Package
Unlimited access to the spa and fitness center all week long, 10% off accommodations and the Dolce Provenza bistro, 15% off coaching sessions and spa treatments, and 1 coaching session.
Monthly rate: €750 total for both people
Annual rate: €8,000 total for both people

The “Dolce Provenza”Bistro:
Hours: 12:00 p.m. to 2:30 p.m. and 7:00 p.m. to 9:30 p.m. (daily)
Pricing

The Bar:
Hours: 10:00 a.m. to 12:00 a.m . (daily)
Pricing

The Lagoon Restaurant
Le Lagon Restaurant is only open during the summer season. The exact opening and closing dates vary (weather, customer traffic, etc.).
Opening hours: 10am to 6pm (daily)
Pricing

Dining hours: 7:00 p.m. to 10:30 p.m. (Tuesday through Saturday)
Breakfast hours: 7:00 a.m. to 10:30 a.m. (daily)
All reservation confirmations are subject to the Domaine du Mas de Pierre taking a credit card authorization.

All cancellations must be made in writing by the customer at least 24 hours in advance. Any cancellation made on shorter notice or a no-show will result in a charge of:
• 45 € per person for breakfast.
• €100 per person for dinner.

Pricing:
• Breakfast:
• Breakfast (children under 7): free.
• Breakfast (children ages 8–11): €25 per person.
• Breakfast (buffet): €50 per person.
• Meals: Pricing

The Domaine du Mas de Pierre offers gift cards and gift boxes for sale. The content of each gift box varies and can be viewed at the link indicated in 6.2. These cards and boxes can be ordered online by the Customer on the Domaine du Mas de Pierre website, or by email at [email protected], by phone at +33 (0)4.93.59.00.10 or directly at the estate.

All services mentioned in the gift boxes will require a subsequent reservation and will be subject to availability.

Unless otherwise specified by Le Mas de Pierre on the order form, the following rules apply:
• Gift packages cannot be used in July and August.
• Gift boxes and gift cards are valid for one (1) year from the date they are sent via email.
• Gift boxes and gift cards are non-refundable (subject to the legal 14-day withdrawal period from the date of receipt for gift cards).

For gift cards, the amount is chosen by the Customer.
For gift sets, the prices for each set can be found at https://lemasdepierre.secretbox.fr/.

It is specified that the prices indicated are the minimum rates that will be applied for the gift boxes. The Customer is informed that these rates may increase if they wish to modify the proposed services (for example: room upgrade).

For services not specified or whose price is not stated in these General Terms and Conditions of Sale (example: room reservation or privatization), it is necessary to contact the Domaine du Mas de Pierre directly, so that a specific quote can be established.

Any damage or theft committed within the Domaine du Mas de Pierre, including damage to tablets provided in the room or theft of items contained in the bag given at the SPA entrance, will be charged a flat rate of 120 €.
If the amount of damage or theft exceeds the flat rate, the Domaine du Mas de Pierre reserves the right to charge the actual cost incurred.

• Cards (Visa, Eurocard, Mastercard, American Express, Diners).
• Payments by check are not accepted.
• Cash (500 € bills are not accepted).

WorldSpan: WBCD39 – Amadeus: WBNCED39 – Apollo: WB77930

For any information, requests to exercise your rights, or complaints under the GDPR, please review our privacy policy (available at the following link: https://lemasdepierre.com/politique-de-confidentialite/).

The Domaine du Mas de Pierre has taken out civil liability insurance with a notably solvent organization located in France.

Establishment registration number: H06-000100-004
Issuing agency: Atout France

Items found by staff at the Domaine du Mas de Pierre will, if their size permits, be securely stored in a safe for a period of 3 years, in accordance with the law.
These items will be returned upon the customer’s first request; however, the Domaine du Mas de Pierre reserves the right to request any documentation necessary to confirm ownership of the item or ensure its return to the rightful owner (invoice, identification of the person authorized to retrieve the item, etc.).
If applicable, the costs and risks associated with shipping will be borne entirely by the customer.

For any complaint, please contact the Customer Service ([email protected]).

If, within 60 days of sending your complaint to the address listed above, you feel that the response to your complaint is unsatisfactory, you may contact the Tourism and Travel Ombudsman, who can be reached via this link: www.mtv.travel.
This is the Tourism and Travel Mediation Service for hotels.

The mediator can be contacted within 12 months following the sending of your complaint.

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